Senior Executive, Loyalty & Growth - CRM & Customer Engagement Specialist

Zuspresso (M) Sdn Bhd · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25,000,000 - 40,000,000
Zuspresso (M) Sdn Bhd is seeking a highly skilled and experienced Senior Executive, Loyalty & Growth - CRM & Customer Engagement Specialist to join our dynamic team in Canggu, Bali. In this role, you will be responsible for developing and implementing strategies to enhance customer loyalty and drive business growth through effective CRM and customer engagement initiatives.

📋 Tanggung Jawab Pekerjaan

Develop and implement CRM strategies to improve customer relationships and engagement.,Lead and manage a team of CRM and customer engagement specialists.,Analyze customer data to identify trends and opportunities for growth.,Design and execute loyalty programs to increase customer retention and satisfaction.,Collaborate with marketing, sales, and other departments to align CRM efforts with overall business objectives.,Monitor and report on CRM performance metrics and KPIs.,Stay updated with industry trends and best practices in CRM and customer engagement.,Provide training and support to team members on CRM tools and techniques.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 8 years of experience in CRM, customer engagement, or a similar role.,Proven track record of developing and implementing successful CRM strategies.,Strong understanding of loyalty program design and management.,Excellent analytical and problem-solving skills.,Proficiency in CRM software such as Salesforce, HubSpot, or similar tools.,Strong communication and leadership skills.,Ability to work collaboratively in a team environment.

🛠️ Keahlian

CRM software proficiencyData analysis and interpretationLoyalty program design and managementCustomer engagement strategiesProject managementTraining and development
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